Frequently Asked Questions
How Much is Delivery?
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At Melting Scents 365 , we aim to dispatch and deliver our products to you as quickly and efficiently as possible. We aim to ship all orders within 1-5 business days.
Orders are despatched using either Tracked 48 (Delivery within 2-3 working days) or Tracked 24 (Delivery within 1-2 working days) (depending on your chosen method at checkout).
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48 Tracked - £3.50
24 Tracked - £4.50
Free on orders over £35
Do you accept Returns?
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If you are unhappy with your item, as long as it is unused and in the original packaging we will accept a return within 14 days of purchase. Unfortunately we are unable to cover the postage on the returned items.Please refer to our return policy.
Do you offer gift cards?
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Not at the moment, but this is something we are working to implement in the near future.
Are your products CLP compliant?
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Yes, all our products are fully CLP compliant. More questions on individual products can be requested by emailing us on enquiries@meltingscents365.co.uk
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How do I return an item?
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Firstly email us on enquiries@meltingscents365.co.uk with your order number and a reason, then send it to:
174 Dalegarth Way
Broughton
Milton Keynes
MK10 7BR
What are Wax Melts?
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Wax melts are small, scented pieces of wax designed to be gently heated to release their fragrance. They are like candles but without the wick, meaning that they require a wax burner to melt and diffuse the fragrance. When in use, they melt completely to create an even and strong scent distribution.
How do I use a Wax Melt?
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You simply take your wax melt and place one or more in your wax burner depending upon the strength of fragrance you're looking for. Light your tea light or turn on your wax warmer if it is electric. When you are finished using them, you just turn off or remove the heat source and the wax will solidify until you are ready to use it again.